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Client Care Charter

Scrutton Bland is continually looking to improve the service we offer to our clients. We have identified that there are key elements of this service that are provided for all our clients and we will commit to maintain these in our relationship with you.

The Client Care Partner is Tim Long and is available should you wish to make contact in relation to the Charter or services on
Tel: 01206 838400. Fax: 01206 838401. Email:

Our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request and if you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service or by contacting them on 0800 023 4567.

Alternatively, where your complaint relates to products or services purchased online, or by other electronic means such as by email, you may refer your complaint to the online dispute resolution (ODR) platform at